FAQ

GENERAL

Q. Why am I getting an 'Invalid Certificate' warning?
ANS: Trav.co.in uses Verisign's latest 128 Bit EV SSL certificate which secures your online transactions. This certificate may not be compatible with the existing version of your web browser. Please try using a different web browser or upgrade to the latest version of your favourite browser.

Q. Why does the website seem slow?
ANS: We have done our best to optimise the functioning of the website so that you may have an excellent browsing and buying experience. However, if you still feel that the website is a little slow, please check your internet connection or contact your Internet Service Provider.

Q. Which browser should I use to access the website?
ANS: Our website is accessible on all commonly used browsers. Visit us on Mozilla Firefox (version 4.0 or later), Chrome, Safari (version 4.0 or later), IE (version 7 or later) and Opera (version 10.0 or later)

Q. Does Trav.co.in track using cookies?
ANS: No, we respect our users' privacy and do not track any personal information from your system. However, we do use session cookies when you log in to the Trav.co.in website. These cookies do not track any other personal information

Q: My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?
ANS: Such cases though rare usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it's better to know a little of how net-banking payment works: Once a Customer selects the bank and hits the “Pay” button, the Trav.co.in website redirects the customer to bank’s website where he makes the payment. Once the payment is done the bank redirects the customer to Trav.co.in's website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the voucher sent to the customer's email.
What goes wrong? Well, for a booking to be made, it is necessary that you are redirected back to our website from the bank website for it is important for us to know that the payment has been made. If during this stage something goes wrong (i.e., power failure, or a slow internet connection) and the connection breaks down, our system won’t know that the payment has been made and your account debited. In such a scenario the booking won’t be generated. However, you need not despair; do let us know via mail (customercare@trav.co.in) or phone (1 800 1034088) about the issue quoting the bank’s name, the amount deducted, as well as the mode of transaction, and the full money will be refunded back to you, without any cancellation charges, within 2-3 business days.

Q. Will my browser's privacy settings affect my visits on Trav.co.in?
ANS: Trav.co.in has adapted to almost all levels of your browser's privacy settings, making your experience on the website hassle-free. If you are still facing an issue and doubt that this may be because of the browser's privacy settings, we recommend that you reset it to default.

Q. Can I use my card to make booking in someone else’s name?
ANS: Yes, you can, but do make sure that under 'Traveller Name' you mention the name of the person who will be travelling. You are required to enter your name while on the Payment Page.

Q. I don't have a printer available to take out the print out of the ticket of my online booking. What do I do?
ANS: You are received an email containing booking voucher. You can take a printout from a cyber café.

FLIGHT BOOKING

Q. Passport detail is required to book a flight ticket?
ANS: Passport detail of a passenger is mandatory for the certain airlines in the reservation process. That is why we require the customer to furnish us the passport details at the time of reservation.

Q. How will I get my boarding pass for an e-ticket?
ANS: You will need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.

Q. Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline?
ANS: It is not mandatory to show your e-ticket confirmation email. In case you are not carrying the e-ticket confirmation email, you will need to show a photographic proof of identity (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-ticket confirmation email and your e-ticket number.

HOTEL BOOKING

Q. I would like to early Check-In or late Check-Out into Hotel?
ANS: Most of the hotels in India usually have Check-In and Check-Out timings are 12 Noon. Though there are some hotels that may allow an early Check-In or late Check-Out, it depends on the availability of the rooms that the hotel might have at its disposal at that time. Further, there are also chances that a hotel may charge you for one day extra in the case of an early Check-In or late Check-Out. Should you have any such requirement do let us know @18001034088 which hotel you have booked or are interested in booking, and we will find out the timings for you as well as any other information that you may require.

Q. Can more than three adults stay in one room?
ANS: Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

Q. "On Request" Status of Hotel
ANS: "On Request" indicates that the hotel may or may not be available. Our team will contact the hotel and get back to you within 4 business hours with a confirmation. Your credit card will NOT be charged. Only an approval is taken when you complete the booking. In case we are not able to confirm the booking the amount is reversed back to your card.

Q. Difference between Twin and Double rooms?
ANS: A Twin room has 2 Single or Queen-size beds where as a Double Room has 1 King-size bed

Tailor made Holiday Package

Q. How I get another copy of Tailor made Holiday Package Booking Voucher?
ANS: Open http://car-trav.co.in/packagebookingpublish/MyAccountPage.aspx. . This page asks you loginid and password. These are sent you at your email address at the time of booking. After successful login, select your travels and click on ‘Print Voucher’. Voucher details will be open, use print option of the browser to print voucher.

Q. How I cancel my Tailor made Holiday Package Booking Voucher?
ANS: Open http://car-trav.co.in/packagebookingpublish/MyAccountPage.aspx. This page asks you loginid and password. These are sent you at your email address at the time of booking. After successful login, select your travels and click on ‘Cancellation’. Your cancellation request will be processed and you will receive cancellation voucher within 24-48 hours and amount will be refunded to your bank a/c.
For cancellations, you can send an email to support@viator.com with the details of the booking, and CANCEL in the subject. An email is sent to the booker email to acknowledge the request. When the booking is cancelled, the customer is notified via email.
The steps for the customer to take after a successful booking would be written on the voucher and is up to the customer to follow (i.e. contact the supplier to confirm the booking or hotel pickup etc).
Note that there is also another email from Sandip that I need to follow up about cancellation emails also being sent to you.

Q. Can I modify my Tailor made Holiday Package booking?
ANS: To make changes to your car ticket booking which involves change of passengers, cancellations, change in journey date and change in timings, you will need to cancel your original booking and make a new booking.

Terms Condition

Terms and conditions are available at the product level under TermsAndConditions heading
The termsAndConditions field will return one of three values.
1 - If the product has a standard/default policy, termsAndConditions will have a value of null.
2 - Preset policy, which is "All sales are final and incur 100% cancellation penalties."
3 - Custom policy, which is anything that is different to the values above. e.g. "If you cancel at least 8 day(s) in advance of the scheduled departure, there is a 10 per cent cancellation fee etc"
The standard/default terms and conditions can be found at
http://www.partner.viator.com/popups/terms.jspa#payments
1. If you cancel at least 7 calendar days in advance, there is no cancellation fee. 2. If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee.
3. If you cancel within 2 calendar days in advance, you will be charged a 100% cancellation fee.

BUS BOOKING

Q. How I get another copy of Bus Booking Ticket?
ANS: Open http://car-trav.co.in/busbookingpublish/MyTicketDetails.aspx and enter your ticket no after that ticket details will be display. To take a print out of the ticket, use print option of the browser.

Q. How I cancel my Bus Booking?
ANS: Open http://car-trav.co.in/busbookingpublish/TicketCancellation.aspx. Please fill up all fields as per your booking voucher and click on ‘Cancel’ button. Your ticket has been cancelled and amount will be refunded at your bank a/c.

Q. I had booked an Air Conditioned bus but the bus operator made me travel in a Non Air Conditioned bus. Can I get a refund?
ANS: Yes, you can get refund. In that case you need to call our customer care no @18001034088 and we receive a complain for the same. For the refund, it will take 24-48 hours.

Q. If bus operator cancels the bus for this day?
ANS: In that case, bus operator refunds the amount.

Q. What is boarding point?
ANS: The place from where you can board the bus.

Q. Can I modify my bus ticket booking?
ANS: To make changes to your bus ticket booking which involves change of passengers, partial cancellations, change in journey date, change in bus type, and change in timings, you will need to cancel your original ticket and make a new bus ticket booking.
Changes which involve change in boarding point may be done in certain cases. Same is at the discretion of the bus operator and is not guaranteed. Bus operator phone no you will get through SMS before journey.

Q. If I miss my bus, am I eligible for a refund?
ANS: If you miss your bus, No refund will be processed.

Cancellation Policy

a) Between 24 to 72 Hours Of Bus Start Time, Refund of 90% can be given to customer
b) Between 72 to 168 Hours Of Bus Start Time, Refund of 92% can be given to customer
c) Between 168 to 720 Hours Of Bus Start Time, Refund of 95% can be given to customer
d) Above 720 Hours Of Bus Start Time, Refund of 95% can be given to customer
This is a general cancellation popicy. Please note that, every bus operator having different cancellation policy. Cancellation policy printed on your ticket.

CAR BOOKING

Q. How I get another copy of Car Booking Voucher?
Open http://car-trav.co.in/MyAccountPage.aspx. This page asks you loginid and password. These are sent you at your email address at time of booking. After successful login you will be redirected to http://car-trav.co.in/MyAccountPage.aspx. This page displays all booking which travel date is in future. Click ‘Details’ button against your booking and details of your ticket will be display. Use browser ‘Print’ option to print this ticket.

Q. How I cancel my Car Booking?
ANS: Open http://car-trav.co.in/MyAccountPage.aspx. This page asks you loginid and password. These are sent you at your email address at the time of booking. After successful login you will be redirected to http://car-trav.co.in/MyAccountPage.aspx. This page displays all booking which travel date is in future. Click ‘Cancel’ button against your booking. You will receive a cancellation voucher at your email address and amount will be refund at your bank.

Q. Can I modify my car ticket booking? ANS: To make changes to your car ticket booking which involves change of passengers, cancellations, change in journey date, change in car type, and change in timings, you will need to cancel your original ticket and make a new car ticket booking. Car vendor will provide car details and driver’s phone no through SMS or driver may call before journey.

Q. I did not get the same car model that I booked with Trav.co.in. Why?
ANS: The vendor reserves the right to provide an alternative equivalent vehicle in the similar or higher segment (as applicable) if the car model booked is unavailable.

Q. Are the cab rates/fares shown on the website are all inclusive?
ANS: Cab rates / fares shown on the website are inclusive all taxes.

Cancellation Policies :

1) If a traveller cancels 24 hours prior the pick-up time, 10% of the total trip cost will be deducted.
2) If a traveller cancels within 24 hours prior the pick-up time, no refund.
3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.
4) The amount will be refunded approximately within 7 business days.